Knowledge Base

👋 Sorry to see you go, I hope you found our service valuable!

This article explains how to cancel your Flow Mobile Surveying subscription so it does not renew at the end of the current billing period.

💡 Note: Only users with 'Admin' permission can cancel a Flow subscription. Learn more about user permissions.

Cancelling your subscription

You can cancel and resume your Paid Plan at any time. There are no penalties for cancelling your subscription, and we don't tie you into any long-term contracts.

We understand there are many reasons that companies cancel their software. So we don't take it personally when our clients leave. 😉

How to cancel your subscription

You can cancel your account via the Dashboard:

1. Log into the Dashboard.

2. Click on Billing.

3. Click 'Cancel Subscription'.

💡 We'd love any insights about why you cancelled so we can improve our product and service.

What happens when you cancel your subscription?

At the end of your current billing period:

• You'll revert back to the Demo Plan.
• All reports will have a watermark that says 'Created with a Trial Version'.
• Your data will remain intact.
• We won't take any further payments.

Can I resume my subscription?

Yes, you can Upgrade to the Paid Plan again at any time.

Thank you!

We're grateful that you chose our software for your reporting. It means a lot to us. So thank you for being a valued client and for any feedback you've given us; it's been an honour to serve you. 🙏🏻

All the best in your future endeavours!

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