Raising Support Tickets - Flow Mobile Surveying

Sometimes, you may need help from the Flow team. For example, if something isn't working correctly or you need changes to a report template.

In these cases, you can raise a support ticket.

Have you checked the Knowledge Base?

Before raising a support ticket, we recommend Checking the Knowledge Base first. There's a good chance you'll find the answer to your question there.

Checked the knowledge base and still need help?

Here are two ways to raise a support ticket:

1. Navigate to the Dashboard.

2. Click on the Contact Support icon (envelope).

3. Select Submit Ticket to request support.

4. Fill in the required details:

Category - Choose a category for your support request:

Flow Mobile Bugs - Report unexpected behaviour with the Mobile App or Dashboard.
Flow Mobile Support - General queries, issues, or questions about using the product.
Flow Mobile Template Support - Request changes to templates or layouts. Or ask for help on how to use and configure templates.

Subject - Enter a brief description of your support request.

Message - Enter your reason for raising a ticket. Providing as much pertinent information as possible reduces the time to resolve your issue.
Add CC / Add BCC - If you want to include anyone else in the ticket, enter their email address.
Attach a File - If your support request would benefit from sending us a file, attach it here. For example, if you want a new logo to appear on your reports.
I'm not a robot - We only provide support to sentient lifeforms who can fill in the form. If you can tick this box, we're happy to help 😉.

Raising support tickets via the Dashboard is recommended because you can see the progress of any previous support requests.

An alternative way to raise support ticket is to email support@flowmobile.app.

To ensure a fast response from our support team, please include the following:

Note: Raising support ticket by email is ok, but we recommend raising them via the Dashboard if possible.

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