Knowledge Base

We've compiled a list of our most frequently asked questions from new and existing customers.

These FAQs cover a range of topics from querying Account information to using the Dashboard & Mobile App.

Each question links to the relevant support article below:

Account

• How do I set up new users?
• How can I remove the watermark from my reports?
• How can I alter my licence count?
• How do I download invoices?

Dashboard

• How do I archive jobs?
• How do I archive reports?
• How do I copy a report to carry out a re-inspection?
• Can I change what is displayed in the report header/footer?
• How can I get a custom cover page?
• Something isn't working as expected. How do I check the service status?

Mobile App

• Why is my job not showing on the Mobile App?
• Why are some photos displaying "Awaiting upload"?

General

• How do I raise support tickets?
• How can I suggest a new feature?

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