Flow Mobile Surveying was founded by Paul and David King, two brothers in Newcastle. Our SAAS product helps surveyors turnaround reports faster. We have 50 clients in 3 countries and we’re growing. Our customers really like us; just take a peek at our testimonials.

Our vision for the company is to be the Webflow for industrial documents. We need you to help us reach the next milestone for our company. As Technical Support Lead you’ll build rapport with our clients and will gain a deep understanding of our product.

Benefits you’ll get when you join us

• Salary: £25 - 30k, depending on experience. Yearly review
• Perks: Cycle to work scheme, Herman Miller chair, high-spec computer and great co-workers 😉
• Hours: 37.5 hours per week. (9-5 preferred but some flexibility)
• Holiday: 25 days plus 8 bank holidays
• Pension: 5% employer contributions

Some of what you’ll do

You’ll be responsible for onboarding clients, setting up their templates and making sure they get the most out of the system. A big part of the job is talking to clients and keeping them happy. You’ll need to absorb a few niche skills from Paul and David to be successful; we’re excited to teach you!

Our product uses “templates” that let clients collect on-site inspection data and create reports in a way that’s unique to their business. You’ll work with clients to customise templates to match their business processes.

Your time will be divided between talking to customers and developing templates.

Main responsibilities

• Build relationships with clients.
• Client onboarding and setup.
• Work with clients to develop “templates” for their business.
• We have internal tools that we’ll train you to use.
• You’ll need some understanding of HTML and CSS for this.
• Liaise with designers to create branded templates.
• Regular check-ins with clients.
• Attention to deetail 😉

You’ll also help with

• Managing the help desk.
• Collecting feedback from customers.
• Teaching clients how to use the product.
• Resolving technical issues.
• Ensuring clients get value from the product.
• Developing our business and product.

Requirements you’ll need to be successful in this role

The best businesses listen to their customers and understand their needs. They’re constantly learning and improving their product. That’s our goal too!

Having some technical aptitude is a must.

Specific frontend skills are helpful; HTML, CSS and Javascript. The right candidate will be able to pick these up quickly.

You’ll build rapport with clients to understand their needs, and communicate any desires or frustrations back to the management team to help us build a world-class product.

We’ll be hiring based on good customer service and a friendly, positive attitude. We’re looking for someone who is a quick learner and flexible. 

As a small company, we’re constantly developing better tools and processes. So your role will change over time as we improve our systems, and you’ll need to adapt.

Qualities we’re looking for

• You have some technical aptitude.
• You’re friendly and people-oriented.
• You’re a self-starter and get things done.
• You enjoy chatting on the phone and over video.
• You’re happy to record videos for our customers.
• You can prioritise your workload.
• You’re a problem solver.

About us

We’re supporters of the “underdogs” (we’re underdogs ourselves) - so we love to help small companies succeed against larger, well-established companies. 

Many of our clients are small ambitious teams. You’ll be helping them improve their profits and grow their businesses by successfully implementing new technology.

You’ll work alongside us in the fantastic Hoults Yard. There are excellent facilities and a buzzing community, from breweries and chocolatiers to tech startups like ours. While we offer flexible working, our preference is for you to work alongside us in the office. We want to build a social-culture from the outset.

We hire for culture

Are you genuinely kind, empathetic and positive? We believe work should be fulfilling and enjoyable. Our audacious goal for the business is to be the best employer you’ve ever had.

We’re results oriented, but have a relaxed attitude to our work.

• We want you to feel comfortable and supported at work.
• We want to recognise and help you reach your potential.
• We believe in equality and inclusion, your perspective matters to us. 
  

As a small company, it’s important to find the right culture fit. We’ll be working in close proximity and will need to bounce ideas off each other. Having a happy environment is beneficial for our customers and our wellbeing.

We’re growing the company; and the right candidate will grow with us. If you can dream big like us, you’ll fit right in!

Work hard, dream big and have fun.

The process

1. Send us your CV
2. 30-min introductory video call - we want to get to know you a little
3. 60-min in-person interview - pop along to our office and we'll see if you're a good fit
4. Reference checks and follow-up video calls if necessary

After each stage we'll give you a timeline of next steps.

We look forward to meeting you!